Administrative Assistant (Premier Experience)

Position Overview

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Carriage seeks a highly professional and personable Administrative Assistant to serve as the first impression of the Carriage Support Center. This role is critical in embodying our culture of premier experiences, ensuring that every individual, from team members to executives, board members, and guests, is welcomed with professionalism, warmth, and service excellence. The Administrative Assistant must bring hospitality-driven service, strong communication skills, and the ability to anticipate needs in a fast-paced corporate environment.

Compensation: $53,153 per year

Job Type: Full-Time

Location: Houston Support Center - 3040 Post Oak Blvd

Key Responsibilities

First Impression & Experience

• Greeting and welcome all visitors with professionalism.

• Manage visitor check-in processes, offer hospitality, and ensure each guest has a seamless experience.

Executive & Board Support

• Communicate confidently with C-suite leaders, board members, and guests.

Office Coordination & Operations

• Manage the front desk, ensuring a polished and professional environment.

• Handle incoming calls, mail, and deliveries with accuracy and timeliness.

• Oversee meeting room scheduling and ensure rooms are prepared and guests ready.

Administrative Support

• Maintain confidentiality and always demonstrate sound judgment.

Culture & Service Excellence

• Model Carriage’s commitment to creating premier experiences in every interaction.

• Anticipate office and visitor needs, identifying opportunities to improve the Support Center environment.

Service Recovery & Complaint Resolution

• Address concerns using the C.A.R.E. method (Connect, Assess, Respond, Ensure).

• Apply empathy and professionalism to transform challenges into positive experiences.

Qualifications

• 3+ years of experience in hospitality, reception, administrative support, or a client-facing corporate role.

• Exceptional verbal and written communication skills with a polished, professional presence.

• Strong organizational skills with the ability to manage multiple priorities.

• Proven ability to anticipate needs and provide proactive solutions.

• High level of discretion and professionalism when handling confidential information.

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible spending account

• Health insurance

• Health savings account

• Paid time off

• Vision insurance